Terms and Conditions

Welcome to Lashes Boudoir! By booking an appointment, purchasing products, or using our website, you agree to abide by the following terms and conditions. These terms are designed to protect both our clients and our business, ensuring a smooth, professional experience.

1. Booking and Appointments

  • A deposit is required at the time of booking to secure your appointment. This deposit will be applied to your total bill on the day of your appointment.

  • We ask that all clients arrive on time for their appointments. Arriving more than 10 minutes late may result in a reduced service time or rescheduling of your appointment, as we want to respect the time of all our clients.

2. Services

  • We strive to provide all services to the highest professional standards. However, individual results may vary based on factors such as your hair type, lash cycle, skin sensitivity, and adherence to aftercare instructions.

  • Clients are expected to inform their technician of any known allergies, sensitivities, or medical conditions that could affect the service outcome. Lashes Boudoir is not responsible for any adverse reactions due to information not disclosed at the time of booking.

  • Aftercare instructions will be provided after each service to ensure the longevity of the results. Clients must follow these instructions to maintain the quality of their treatment. Lashes Boudoir is not liable for issues arising from improper aftercare.

3. Payments and Deposits

  • All deposits and payments are non-refundable. The deposit will be applied to your final bill, and full payment for services is required on the day of your appointment.

  • We accept cash, credit cards, and digital payments via approved platforms. Payment must be made in full before leaving the salon.

  • Gift cards and special promotions cannot be redeemed for cash, and they must be used by the expiration date indicated on the voucher.

4. Product Purchases

  • If you purchase products from Lashes Boudoir, we offer a 14-day return policy for unopened and unused products. Refunds or exchanges will not be provided for used or damaged items unless a defect is found upon opening.

  • Products should be used in accordance with the instructions provided. Lashes Boudoir is not responsible for adverse effects or damage caused by misuse.

5. Health and Safety

  • Your health and safety are of utmost importance to us. All tools and equipment used during treatments are sanitised and disinfected between each client to meet industry standards.

  • If you are experiencing any illness, skin conditions, or infections, we kindly ask that you reschedule your appointment to avoid any potential health risks for both you and our staff.

  • Lashes Boudoir reserves the right to refuse service if we feel the treatment may pose a health risk to you or our staff.

6. Changes and Cancellations

  • We kindly ask that all appointment changes or cancellations be made with at least 4 hours’ notice. This allows us to manage our schedule effectively and offer your time slot to another client.

7. Liability Waiver

  • By booking a service at Lashes Boudoir, you acknowledge and accept that certain treatments (such as lash extensions, waxing, and tinting) carry inherent risks. While our technicians are trained professionals, you agree to hold Lashes Boudoir harmless in the event of any adverse reactions or outcomes.

  • We are not responsible for lost or damaged personal belongings that are brought into the salon.

8. Promotions and Discounts

  • All promotions, discounts, and special offers are subject to availability and terms. These cannot be combined with other offers unless stated otherwise.

  • Discounts and promotional codes must be applied at the time of booking or purchase. They cannot be applied retroactively.

9. Intellectual Property

  • All content, branding, images, and materials used by Lashes Boudoir are the property of the business. They may not be copied, distributed, or used without express written consent.

10. Website Use

  • The Lashes Boudoir website is provided for informational purposes. While we strive to ensure that all information is accurate and up-to-date, we cannot guarantee the completeness or timeliness of content.

  • By using our website, you agree to our Privacy Policy and consent to the collection of data as outlined in that policy.

11. Changes to Terms and Conditions

  • Lashes Boudoir reserves the right to update or modify these Terms and Conditions at any time. Clients are encouraged to review this page periodically for any changes. Continued use of our services or website after any changes constitute your acceptance of the revised terms.